What if I have a water emergency? For water emergencies, call (956) 721-2010 How do I start/stop/transfer my water service? To open a new account where the meter already exists at the location, customers will need to stop by our office located on the first floor at City Hall Annex,1102 Bob Bullock Loop. You will need to fill out and sign a Service Agreement Form and show a valid picture ID/Driver's License and your social security card, if available, to obtain services. There is a service connection fee of $10.00 for each account and a deposit (cost is dependent of meter size) For more information, call (956) 727-6402 How can I get help understanding my bill? Visit our reading your bill page for a complete breakdown and clarification. For billing inquiries call (956) 727-6402 Can I pay my bill online? Payments can be made (except between 3:00am and 4:00am) using a debit and/or credit card with a Visa, MasterCard or American Express logo at City of Laredo's Click2gov service. The service allows access with up-to-date and secure account information. A 3% convenience fee of the total payment will be accessed and included with the debit/credit card payment. All payments will be posted the next business day. Click here to pay online. What if I have a sewage problem? For sewer problems, call (956) 721-2025 How can I contact or obtain information on trash and recycling? You can visit the Solid Waste website or call (956) 796-1098
PAY YOUR BILL FREQUENTLY ASKED QUESTIONS UTILITIES SERVICE LOCATIONS

Pay Online

How do I read my bill?

CITY HALL ANNEX

CONTACT

Hours

Pay in Person

What are the water rates?

1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

View All Locations

PAY YOUR BILL ONLINE

WATER AND SEWER EMERGENCIES