We are available at our three locations during regular office hours, which are from 8:00am to 5:00pm from Monday thru Friday. These buildings are closed during city-approved holidays.

CUSTOMER SERVICE

UTILITIES MAIN OFFICE

UTILITIES MAIN OFFICE -EXTENSION

Our Customer Service is dedicated to answering your billing and service question needs. Visit us at City Hall Annex to: Set-up new utility service for residential and commercial customers Close or transfer services Make billing inquiries Register for automatic bank draft
Contact the Utilities Main Office to: Get a hold of other department divisions Inquire about Utilities water or wastewater projects Obtain utilities information for platting of a property Obtain GIS maps or information regarding water or sewer lines Ship material or merchandise for the Utilities Department Report sanitary sewer overflows or manholes needing repair Report damaged fire hydrants Contact the department director or assistant director
Contact the Utilities Main Office - Extension Obtain pretreatment information Obtain cross-connection control information Obtain water conservation information Report over-watering Apply for a vehicle wash fund raiser permit Apply for the Water Sense High Efficiency Toilet Rebate Program Obtain press release information regarding a water or wastewater issue
PAY YOUR BILL FREQUENTLY ASKED QUESTIONS UTILITIES SERVICE LOCATIONS

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How do I read my bill?

CITY HALL ANNEX

CONTACT

Hours

Pay in Person

What are the water rates?

1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

View All Locations

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WATER AND SEWER EMERGENCIES