ACCOUNT & BILLING INFORMATION
 
  * Opening a New Water Account  
  * Establishing New Service  
  * Required Deposit  
  * Transferring Service from one Location to Another  
  * Requesting Termination of Services  
  * Installing an Irrigation (Landscape System) Meter  
  * Late Fees  
  * Reconnection Fee  
  * Non-Sufficient Funds (NSF) Check Fee  
     
     
     
  Opening a New Account  
  To open a new a new account, customers will need to stop by our office located at City Hall Annex 1102 Bob Bullock Loop. You will need to fill out and sign a Service Agreement Form and show a valid picture ID/Driver's License and your social security card, if available, to obtain services. There is a service connection fee of $10.00 for each account.  
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  Establishing New Service  
  If you would like to establish new service due to the construction of a new building or addition to an existing building and you need to connect to our water and/or wastewater lines, please call our Utility Billing division at (956) 727-6402. We can let you know if water or wastewater lines are already in place and what fees need to be paid. Be sure to have the legal description of the property, such as the lot and block number, or the address. You will also need to contact our Building Department at (956)794-1625 for information on the required permits and inspections.  
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  Required Deposit  
  Deposits are assessed on each water account established with the City of Laredo Utilities Department. The amount of the deposit is determined by the size of the meter at the location.  
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  Transferring Service form one Location to Another  
  To transfer service from one address to another, please call our Billing office with you account number, new address, the date you would like to terminate service at previous address, and the date for establising service at the new address. There is a $10.00 service connection fee for all transfer of services which will be included on your first bill at the new address. Any delinquent balances will need to be paid prior to us processing any transfer of services.  
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  Requesting Termination of Service  
  To request the termination of your water service, please call our Billing Division at (956 727-6402 to let us know the date you would like your service disconnected. If your account has a deposit, it will be credited to the account. A final bill will be mailed to your forwarding address. If a credit remains on your account, a check will be issued and mailed to your new address.  
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  Installing an Irrigation (Landscape System) Meter  
  A separate irrigation meter may be installed on a property under a separate account. A deposit is required, along with a meter & meter installation fee. This account is billed separately and is only charged for water usage. All other charges, such as the garbage fee, storm water fee, NPDES fee, and state taxes are not assessed. A backflow prevention device is required to be installed to prevent possible contamination of the property's drinking water.  
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  Late Fees  
  Late Fees will be assessed on all past due accounts. Late fees will be charged to the balance on the account at the beginning of the second business day after the bill due date of each month. Account holders age 65 years and older are exempt from late fees. To obtain this exemption, the account holder must bring in a copy of their driver's license or picture I.D. so that we may be able to set them up on our system.  
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  Reconnection Fees  
  If your water service is interrupted due to disconnection for non-payment (DFNP), a reconnect fee will be assessed onyour account. The reconnect fee during regular business hours, 8 a.m. to 5 p.m., Monday thru Friday, and on a 24 hour turnaround time frame is $35.00; the reconnect fee for same day reconnection of after business hours is $55.00: weekends and holidays is $75.00. Reconnect fees will be added to the next monthly bill.  
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  Non-Sufficient Funds (NSF) Check Fee  
  A non-sufficient funds check (NSF) fee in the amount of $25.00 will be assessed on all accounts whose payment is not honored by the account holder's bank due to lack of funds in the account. The City of Laredo Utilities Department will submit written notice to the utility account holder and will require payment within 10 days of the notice to avoid interruption of services. If the customer has 3 NSF checks with the Utilities Department within a year, they will be coded as a Cash Only account and checks will no longer be accepted as a form of payment until the customer shows a year of good credit and payment history.  
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Water Utility Billing   1102 Bob Bullock Loop   Laredo, TX 78043   
Ph: (956) 727-6402   Fax: (956) 727-6427
email: athatcher@ci.laredo.tx.us