PAYMENT METHODS
 
  * By Mail  
  * Walk-Ins  
  * Pay Stations  
  * Night Deposit Box  
  * Phone with Debit/Credit Card  
  * Onlilne with Debit/Credit Card  
  * Bank Draft (Electronic Funds Transfer)  
     
     
     
  By Mail  
  Payments may be sent by mail in the form of a check or money order made payable to the City of Laredo Utilities, P.O. Box 6548, Laredo, TX, 78042. Please include your account number(s) on all checks and correspondence. Please allow 7 business days from delivery to post office for mail in payments to be porocessed and posted to your account. This includes online bill payments since they are usually submitted in the form of a check through the mail.  
  TOP  
     
     
  Walk-Ins  
  You may pay your bill in person with the tellers at our Tax Department located at City Hall Annex, 1102 Bob Bullock Loop.  The tellers are available during the hours of 8 a.m. to 5 p.m., Monday thru Friday, except City approved holidays.  
  TOP  
     
     
  Pay Stations  
  Current charges may be paid at any of our Authorized Pay Stations located throughout the city. You will need your bill to make a payment at any Pay Station. Please call us at (956) 727-6402 for a list of authorized pay stations or click on the link above. Payments made at a Pay Station will post to the account on the next business day.  
  TOP  
     
     
  Night Deposit Box  
  Payments may also be left in our Night Deposit Box located at City Hall Annex, 1102 Bob Bullock Loop. Payments should be in the form of a check or money order made payable to the City of Laredo Utilities. Please include the account number(s) or a copy of your stub(s) with payment. Payments left in our Night Deposit Box will be processed on the next business day.  
  TOP  
     
     
  Phone with Debit/Credit Card  
  Debit and/or credit card payments with the Visa or MasterCard logo can be made 24 hours a day using our Voice Utility System by calling (956) 727-6402. A 3% surcharge of the total payment will be assessed and included with the credit/debit card payment. Please have your account number available when placing this call.  
  TOP  
     
     
  Online with Debit/Credit Card  
  Online payments can also be made (except between 3:00 a.m. and 3:45 a.m.) using a debit and/or credit card with the Visa or MasterCard logo at www.cityoflaredo.com under Online Services. The City of Lared Click2gov service allows access to up-to-date and secure account information. A 3% surcharge of the total payment will be assessed and included with the debit/credit card payment. All payments will be posted the following business day.  
  TOP  
     
     
  Bank Draft (Electronic Funds Transfer)  
  The City of Laredo Utilities Department also offers automatic bank draft, an electonic funds transfer payment service which allows the automatic debt of your monthly utility bill from your bank account. This service is offered free of charge. The debit occurs on the due date of your bill each month. You will still receive a monthly bill for your review. To request this service, you will need to fill out and sign our Electronic Debit Authorization Form and provide us with a VOIDED check or savings account deposit slip. This request can be mailed to the City of Laredo Utilities, 5816 Daugherty, Laredo TX, 78041 or P.O. Box 2950, Laredo, TX, 78044. Please allow at least one billing cycle for your account to be updated. Please continue paying your bills as usual until you're notified on your bill that the Electonic Debit has taken effect. Please be advised that a non-sufficient funds (NSF) fee in the amount of $25 will be assessed to the account if an electonic funds transfer is not honored by the financial institution. Automatic bank draft can be cancelled at anytime using our Electonic Debit Authorization Removal Form. This form can be mailed to the address above or faxed to (956) 727-6427. A valid picture ID or driver's license is required.  
  TOP  
     
     
     
Water Utility Billing   1102 Bob Bullock Loop   Laredo, TX 78043
Ph: (956) 727-6402   Fax: (956) 727-6427
email: athatcher@ci.laredo.tx.us