The Water Utility Billing Customer Service office is located at City Hall Annex, 1102 Bob Bullock Loop. Our office hours are Monday through Friday between the hours of 8 a.m. and 5 p.m., except on city approved holidays.
To improve prompt customers service, perform accurate meter reading and billing, and make timely collections from utility customers to generate revenue needed to maintain and improve our water and wastewater system.
The Water Utility Billing division is responsible for water meeter reading, service connections and disconnections, reveiewing high bill complaints, performing re-reads for accounts with inconsistencies in consumption, and the collecting of all water, wastewater, garbage, NPDES, and storm water fees for the City of Laredo
For information regarding new accounts, billing inquiries, changes to your service, or general information, please contact Customer Service at (956) 727-6402.

To report an interruption of your water service, a water meter leak, water main break, fire hydrant leak, clogged or overflowing wastewater main, cave-in, or an emergency water turn-off, please call our Emergency Call Center at (956) 721-2010

For any Water Utility Billing concerns, please contact any Customer Service Representative at (956) 727-6402 or write to Margarita Ayala, Customer Service Superintendent, P.O. Box 6548, Laredo, TX, 78040.
Water Utility Billing   1102 Bob Bullock Loop   Laredo, TX 78043   
Ph: (956) 727-6402   Fax: (956) 727-6427
email: athatcher@ci.laredo.tx.us