About Us

The Utilities Department provides water and wastewater services to the City of Laredo and its extraterritorial jurisdiction. Its customer base consists of 46,217 residential and 4,826 commercial accounts serving over 200,000 people. The services of the department include water production and distribution, wastewater collection and treatment, billing, pollution control, administration, engineering, and contract compliance. The department has 20 employees and assets totaling $200 million dollars.


The City of Laredo has been designated a “Superior Water Supply” by the State of Texas. Water is distributed through large transmission lines which branch out to services lines. The Utilities Department maintains over 590 miles of main lines throughout the city. The City has two Water Plants, Jefferson and Colombia with a capacity of 66 millions gallons per day.

Our main source of water is the Rio Grande River. The City of Laredo Utilities Department pumps from the Rio Grande River an average of 45 millions gallons of water per day, and complies with specific and strict treatment guidelines to produce drinking water with the highest standards in water quality. The City of Laredo Water and Wastewater Utilities are in full compliance with the State of Texas and the EPA national primary drinking water regulations.

Wastewater is collected by a network of pipes of 395 miles in length and conveyed to 5 wastewater treatment plants with a total capacity of 21 MGD. The wastewater is treated and its discharge meets the Texas Water Quality Standards for the Rio Grande River.


In August of 2000, the City sent out a Request For Proposal to privatize the Utilities Department in an effort to assist the City in meeting its substantial development and new construction challenges. The City's goal is to improve service and lower costs to the community.

On May 8, 2002, the City Council approved a 5 years contract to United Water Laredo to privatize the billing, water treatment, water distribution, pollution control, wastewater treatment, and wastewater collection divisions of the Utilities Department to commence on October 1, 2002.

The Utilities Department experienced a healthy 3 percent growth in the number of new accounts last year. With over 2,000 new accounts per year, the City must expand the system at a cost of $45 million in the next 10 years. Water transmission lines, storage tanks, pressure booster stations, and wastewater collection and treatment facilities, will be constructed throughout the City to serve the new corridors of growth.