Customer Service Superintendent: Margarita Ayala

 

The Billing Division is responsible for assisting Utility customers with water and wastewater related questions, inquiries, payments, and related matters. The Billing Division consists of three sections: the Customer Service Section, Billing Section, and Collection Section.

 

The Customer Service Section is responsible for opening or closing customer water accounts and handling all billing inquiries.

 

The Billing Section is responsible for billing customer accounts.

 

The Collection Section is responsible for enforcing that all payments are made in a timely manner. It is also responsible for meter reading and meter installation and maintenance, and completing work orders out on the field.

 

Customer Service Main No: (956) 727-6402

 

Customer Service Fax No: (956) 727-6427

 

 

Margarita Ayala Customer Service Superintendent mayala0@ci.laredo.tx.us
Karla Robles Customer Service Asst. Superintendent krobles@ci.laredo.tx.us
Araceli Thatcher Customer Service Supervisor athatcher@ci.laredo.tx.us
Adriana Alcaraz Billing Supervisor aalcaraz@ci.laredo.tx.us
Albert Cantu Collection Supervisor acantu@ci.laredo.tx.us
PAY YOUR BILL FREQUENTLY ASKED QUESTIONS UTILITIES SERVICE LOCATIONS

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How do I read my bill?

CITY HALL ANNEX

CONTACT

Hours

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What are the water rates?

1102 Bob Bullock Loop

Laredo, Texas 78043

(956) 727-6402

Open 8 a.m. - 5 p.m.

Monday - Friday

Main Office

5816 Daugherty

Laredo, Texas 78041

(956) 721-2000

Open 8 a.m. - 5 p.m.

Monday - Friday

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WATER AND SEWER EMERGENCIES